Cancellation & Refund Policy
Last updated: August 19, 2026
This policy applies to paid Word Count Tool subscriptions purchased through RoutineOff. The selected plan, billing frequency, applicable taxes, and total due are shown before payment. Monthly billing is currently available; annual billing applies only when offered at checkout.
Cancellation
Customers may cancel a subscription through the customer billing portal or by emailing info@routineoff.com. Cancellation stops the next renewal; access normally continues until the end of the paid billing period. Cancellation does not create a pro-rated refund for time already paid for, except where required by applicable law.
Billing issues
Duplicate charges, incorrect plan charges, and confirmed technical billing errors will be reviewed promptly. Contact support within 14 calendar days of noticing a billing issue and include the Stripe receipt or invoice number where available. This notice period does not limit mandatory rights under applicable law.
Refund requests
For the first payment of a new office subscription, the customer may request a refund within 7 calendar days if Word Count Tool cannot be installed or activated on a compatible system and RoutineOff support has not been able to resolve the issue. The request must be sent to info@routineoff.com with the office name, receipt or invoice number, device requirements, and a description of the problem. RoutineOff will normally confirm the decision within 5 business days. Approved refunds are submitted to Stripe within 10 business days after approval; the customer's bank may require additional time to post the funds. This policy does not limit mandatory consumer rights.
Requests that are normally not refundable
Renewal periods already made available, unused time after cancellation, unsupported devices, missing required Microsoft Office components, or results affected by poor-quality documents are not normally refundable when the software and account operated as described. RoutineOff will still review duplicate charges, service failures, and rights provided by applicable law.
Digital delivery
Word Count Tool is a digital software product. After Stripe confirms payment, the business email used at checkout receives an Office Manager setup link, Office Code, plan details, subscription period, and the official download link. The Office Manager creates the licensed tool-user accounts and temporary passwords after completing setup; checkout does not email pre-created tool-user credentials. Delivery normally occurs within five minutes. If delivery has not arrived within 30 minutes, contact support and do not place a second order. No physical goods are shipped.
Failed or expired subscriptions
If renewal fails, the service normally provides a grace period of up to 3 calendar days before tool access is paused. Stripe may retry payment during this period. Restoring payment will reactivate the existing authorised users where possible.